Shipping Policy

Last updated: August 2, 2026

This Shipping Policy explains how House of Lumber Plywood & Hardware processes, ships, tracks, and delivers customer orders.

Shipping Destinations

We ship to valid addresses within the United States that are serviced by our available carriers. Available destinations, delivery methods, and shipping costs will be displayed during checkout.

Customers are responsible for providing a complete and accurate delivery address.

Shipping Carriers

Eligible standard-size products are delivered by the United States Postal Service (USPS).

Lumber, plywood, building materials, and other oversized or overweight products may require freight, local delivery, or another suitable carrier. The applicable delivery method, estimated timeframe, and charges will be disclosed before purchase.

Order Processing Time

Eligible standard-size orders are normally processed within 0–1 business day after payment authorization and order verification.

Our online store and customer-support channels are available 24 hours a day, seven days a week, including Saturdays and Sundays. Carrier collection, transportation, and delivery remain subject to operating schedules and federal holidays.

Custom-cut, made-to-order, oversized, freight-only, or special-order products may require additional processing time. Any different processing estimate will be displayed on the applicable product page or during checkout.

Estimated Delivery Time

The estimated total delivery time for eligible standard-size orders is 1–3 business days:

Delivery estimates begin after the order is successfully submitted and payment is authorized. Business days generally exclude federal holidays.

Different delivery times may apply to custom, oversized, heavy, freight-only, or special-order products. The applicable estimate will be disclosed before purchase.

Order Cutoff Time

Eligible standard-size orders submitted before 2:00 PM Pacific Time may begin processing on the same business day. Orders submitted after the cutoff may begin processing on the next business day.

Weekend orders may be prepared by our team, but carrier acceptance and transportation depend on the carrier’s weekend operating schedule.

Shipping Charges

Any applicable shipping, freight, local-delivery, or special-handling charge will be displayed during checkout before payment.

You will be able to review the complete order total—including product prices, taxes, and delivery charges—before submitting the order. We will not add undisclosed shipping charges after checkout.

Order Tracking

After shipment, we will send a confirmation email containing:

• Your tracking number

• The carrier’s name

• A tracking link, when available

• Available delivery information

USPS packages can be tracked through the official USPS Tracking website.

Tracking information may take up to 24 hours after shipment to appear or update.

Oversized and Special-Handling Products

Lumber, plywood, building materials, chemicals, and other oversized or regulated products may not qualify for USPS delivery.

Such products may require:

• Freight delivery

• Local delivery

• Appointment scheduling

• Signature confirmation

• Special equipment for unloading

• Geographic shipping restrictions

Any special requirement, additional charge, or different delivery time will be disclosed on the product page or during checkout.

Unless expressly included in the selected delivery service, customers are responsible for arranging safe access and suitable unloading assistance for oversized products.

Delivery Appointments

If a delivery appointment is required, the carrier or our support team may contact you using the telephone number or email address provided at checkout.

Someone legally authorized to accept the shipment may need to be present. Missed appointments, inaccessible delivery locations, or unsuccessful delivery attempts may result in additional charges where permitted. Any charge will be disclosed before redelivery.

Delivery Delays

Delivery may occasionally be affected by:

• Severe weather or natural disasters

• Carrier service interruptions

• Federal holidays

• High seasonal shipping volume

• Incorrect or incomplete delivery addresses

• Transportation or security restrictions

• Oversized or special-handling requirements

• Circumstances outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you and provide available options under applicable law.

Incorrect or Incomplete Addresses

Verify your delivery address before submitting an order. If you discover an error, contact us immediately.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after processing, customization, or shipment begins.

If a carrier returns an order because of an incorrect, incomplete, refused, or undeliverable customer-provided address, we will contact you about reshipment or refund options. Any additional charge will be disclosed before reshipment.

Inspecting Freight Deliveries

Before accepting a freight or oversized shipment:

1. Inspect the packaging for visible damage.

2. Confirm the number of packages or items received.

3. Note visible damage or shortages on the delivery receipt.

4. Take photographs of the product, packaging, shipping label, and damage.

5. Contact us promptly.

Do not discard packaging until the shipment has been inspected and any reported issue has been reviewed.

Lost Packages

If tracking stops updating or a shipment appears lost:

1. Review the carrier’s tracking information.

2. Contact the delivery carrier.

3. For USPS shipments, use the official USPS Missing Mail page.

4. Contact us with your order number and tracking number.

We will assist with the carrier investigation. If the shipment is confirmed lost, we will provide an appropriate replacement or refund.

Package Marked “Delivered” but Not Received

If a carrier marks your shipment as delivered but you cannot locate it:

• Check all expected and secure delivery areas.

• Ask household members, employees, or neighbors whether they accepted it.

• Verify the delivery address on your order.

• Contact the delivery carrier.

• Contact us if the shipment remains missing.

We will review the available delivery information and assist with determining an appropriate resolution.

Damaged, Incorrect, or Missing Items

If a product arrives damaged, defective, incomplete, or incorrect, contact us promptly and provide:

• Your full name

• Order number

• Description of the issue

• Photographs of the product

• Photographs of the packaging and shipping label

• Photographs of any visible damage

• A copy or photograph of the freight delivery receipt, if applicable

Keep the product and packaging until we provide instructions. After verification, we will offer an appropriate replacement, refund, or other resolution under our Return & Refund Policy.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We cannot guarantee changes or cancellations after processing, cutting, customization, or shipment begins. If an order has shipped, it must be handled under our Return & Refund Policy.

Approved cancellations will be refunded to the original payment method.

Refused and Unclaimed Shipments

If an order is refused or unclaimed and the carrier returns it to us, we will contact you about available reshipment or refund options.

Additional charges may apply when the return resulted from an incorrect customer-provided address, refusal, missed appointment, inaccessible delivery location, or failure to accept the shipment. Any permitted charge or deduction will be disclosed before processing.

No such charge will apply if the return resulted from our error or applicable law prohibits it.

Contact Us

Customer support is available 24 hours a day, seven days a week, including Saturdays and Sundays.

House of Lumber Plywood & Hardware
Phone: +1 (626) 337-4868
Email: p.ou23mm@gmail.com

Business and Shipping Address:
1472 Virginia Ave
Baldwin Park, CA 91706
United States

Please include your full name and order number when contacting us. Contact us before visiting this address or returning merchandise.