Terms of Service

Last updated: August 2, 2026

These Terms of Service (“Terms”) govern your access to our website and purchases from House of Lumber Plywood & Hardware. Throughout these Terms, “we,” “us,” and “our” refer to House of Lumber Plywood & Hardware; “you” and “your” refer to website visitors and customers.

By accessing our website, creating an account, or placing an order, you agree to these Terms and the policies referenced herein. If you do not agree, please discontinue use of the website.

1. Eligibility and Website Use

You must be at least the age of legal majority in your place of residence or use this website with the permission and supervision of a parent or legal guardian.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes. You must not interfere with the website’s operation, availability, or security.

2. Product Information

We make reasonable efforts to provide accurate:

• Product descriptions and specifications

• Images, colors, dimensions, and compatibility information

• Included accessories and components

• Prices and product availability

• Shipping, return, and warranty information

Natural materials such as lumber and plywood may have variations in grain, color, texture, knots, moisture content, and dimensions within accepted manufacturing tolerances. These natural variations are not necessarily defects.

Actual colors may vary because of screen settings, lighting, or normal manufacturing variations. Review the complete product page before ordering.

If we discover a material error affecting an order, we will contact you. You may accept the corrected information or cancel the affected item for a full refund.

3. Prices and Payments

Prices are displayed in U.S. dollars unless stated otherwise. Applicable taxes, shipping fees, special-handling charges, and other costs will be displayed during checkout before payment.

By placing an order, you confirm that:

• Your billing and payment information is accurate.

• You are authorized to use the selected payment method.

• You authorize us and our payment provider to charge the displayed order total.

We may correct genuine pricing or publishing errors. If an error affects an existing order, we will contact you before fulfillment and allow you to accept the correction or cancel the affected item for a refund.

4. Order Acceptance

An order-confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Failed payment authorization

• Suspected fraud or unauthorized payment

• Invalid or incomplete shipping information

• A material product or pricing error

• Applicable purchase limits

• Delivery restrictions

• Violation of applicable law or these Terms

If we cancel a paid order, the canceled amount will be refunded to the original payment method.

5. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after processing, cutting, customization, or shipment begins.

Orders already shipped must be handled according to our Return & Refund Policy.

6. Shipping and Delivery

Eligible standard-size products are delivered by the United States Postal Service (USPS). Tracking information will be sent after shipment.

The estimated delivery time for eligible standard-size orders is 1–3 business days:

• Order processing: 0–1 business day

• USPS transit: 1–2 business days

Oversized, overweight, freight-only, custom-cut, or special-order products may require a different carrier and delivery timeframe. The applicable carrier, delivery estimate, and charges will be disclosed before purchase.

Complete shipping terms are provided in our Shipping Policy.

7. Delivery Delays

Federal holidays, severe weather, carrier disruptions, incorrect addresses, oversized-product requirements, or circumstances outside our reasonable control may affect delivery.

If a material delay occurs, we will notify you when reasonably possible and provide the available options under our Shipping Policy and applicable law.

8. Lost or Damaged Shipments

If an order is lost, damaged, delivered incorrectly, or marked as delivered but cannot be located, contact us promptly with your order number and tracking information.

Keep damaged products and packaging until we provide instructions. We will review the available information and provide an appropriate replacement, refund, or other resolution.

9. Thirty-Day Returns

Eligible products may be returned within 30 calendar days after delivery.

Contact us before returning merchandise to obtain:

• Return authorization

• Packaging instructions

• The applicable return address

• A prepaid return label, when applicable

Return eligibility, exclusions, shipping costs, inspections, and refund procedures are governed by our Return & Refund Policy.

10. Custom and Cut-to-Size Products

Lumber, plywood, building materials, or other products that are cut, altered, mixed, tinted, or prepared according to customer specifications may be final sale.

Customers are responsible for confirming all measurements, materials, quantities, colors, and other specifications before submitting a custom order.

Custom products remain eligible for an appropriate remedy if they arrive damaged, defective, or materially different from the confirmed order. Product-specific restrictions will be disclosed before purchase.

11. Refunds

Approved refunds are issued to the original payment method.

We normally process an approved refund within five business days after completing the return inspection. Your bank, card issuer, or payment provider may require an additional 3–10 business days to post the credit.

Complete refund conditions appear in our Return & Refund Policy.

12. Five-Year Limited Warranty

Eligible products are covered by a five-year limited warranty against qualifying defects in materials or workmanship, beginning on the original purchase date.

Coverage may exclude:

• Normal wear and tear

• Natural variations in wood products

• Accidental or cosmetic damage

• Misuse, neglect, or improper storage

• Moisture, weather, pests, or environmental exposure

• Incorrect installation or maintenance

• Unauthorized modification or repair

• Commercial use of a consumer product

• Consumable components

• Damage caused by external events

Product-specific warranty conditions, exclusions, claim requirements, and remedies are explained in our Warranty Policy and on applicable product pages.

This warranty does not restrict rights that cannot legally be waived.

13. Promotions and Discount Codes

Promotional offers may have expiration dates, product restrictions, minimum-purchase requirements, and usage limits. Unless expressly stated otherwise:

• Discounts cannot be combined.

• Discounts cannot be exchanged for cash.

• Discounts cannot be applied retroactively.

• Offers may be used only under their published conditions.

We may reject promotional use involving fraud, abuse, technical manipulation, or a material publishing error.

14. Customer Accounts

If customer accounts are available, you are responsible for protecting your login credentials and activity conducted through your account.

Contact us immediately if you suspect unauthorized access. We may suspend accounts used for fraud, unlawful activity, abuse, or material violations of these Terms.

15. Acceptable Use

You must not:

• Use the website for unlawful or deceptive activity

• Submit false identity, order, or payment information

• Attempt unauthorized access to accounts, systems, or data

• Introduce malware or harmful code

• Interfere with website operation or security

• Copy, scrape, or commercially exploit content without authorization

• Infringe another person’s intellectual-property or privacy rights

• Abuse promotions, returns, refunds, warranties, or chargebacks

16. Intellectual Property

Our original website text, design, layout, graphics, photographs, and other content are owned by or licensed to us and protected by applicable intellectual-property laws.

Third-party names, trademarks, and logos remain the property of their respective owners. Their appearance does not imply sponsorship, authorization, affiliation, or endorsement unless expressly stated.

17. Reviews and Submitted Content

When submitting a review, photograph, video, comment, or other content, you confirm that:

• You have the right to submit it.

• It is accurate and based on a genuine experience.

• It is not unlawful, misleading, abusive, or defamatory.

• It does not infringe another person’s rights.

You grant us a non-exclusive, worldwide, royalty-free license to use and display submitted content in connection with operating and promoting our store. We may remove content that violates these Terms.

18. Third-Party Services

We may use independent providers for payments, hosting, analytics, advertising, communications, fraud prevention, fulfillment, USPS tracking, freight, and other delivery services.

Third-party providers operate under their own terms and privacy policies. We are not responsible for independent third-party conduct except where responsibility cannot legally be excluded.

19. Privacy

Our collection, use, disclosure, retention, and protection of personal information are explained in our Privacy Policy.

Payment information may be processed directly by authorized payment providers. Do not send complete card numbers, passwords, or unnecessary sensitive information by email.

20. Disclaimer of Warranties

Except for express warranties stated on our website or required by law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, punitive, or consequential damages arising from website use or product purchases.

Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot legally be limited.

22. Indemnification

To the extent permitted by law, you agree to indemnify us against third-party claims arising from your unlawful website use, material breach of these Terms, or infringement of another person’s rights.

This obligation does not apply to claims caused by our negligence, unlawful conduct, or breach of these Terms.

23. Governing Law and Disputes

These Terms are governed by applicable California and United States laws without depriving customers of mandatory consumer protections available in their place of residence.

Before beginning a formal dispute, both parties agree to make a reasonable effort to resolve the matter through customer support.

Nothing prevents you from contacting a government agency, filing an eligible small-claims action, or exercising a right that cannot legally be waived.

24. Changes to These Terms

We may update these Terms to reflect changes in our services, operations, or legal obligations. Revised Terms will be posted on this page with an updated date.

Changes generally apply prospectively. The Terms in effect when an order was placed will ordinarily govern that purchase.

25. Severability

If any provision is found invalid or unenforceable, it will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

26. Entire Agreement

These Terms and the policies referenced herein constitute the agreement between you and House of Lumber Plywood & Hardware regarding website use and product purchases.

27. Contact Us

For questions about these Terms, products, orders, shipping, returns, refunds, or warranty service, contact us:

House of Lumber Plywood & Hardware
Phone: +1 (626) 337-4868
Email: p.ou23mm@gmail.com

Business and Shipping Address:
1472 Virginia Ave
Baldwin Park, CA 91706
United States

Customer support: Available 24 hours a day, seven days a week, including Saturdays and Sundays.

Please contact us before visiting this address or returning merchandise. Walk-in service, order pickup, and in-person returns may require prior confirmation.